Posts tagged customer relationship management
Salesforce My Service Journey
Rebecca WettemannSalesforce, CRM, Customer Service, customer relationship management, CX, AI, ROI, Oracle, Microsoft, Zoho
Salesforce Starter
Rebecca WettemannSalesforce, CRM, customer relationship management, Zoho, SugarCRM, Microsoft Dynamics, SFA, Marketing Automation, Customer 360, Customer Service
Salesforce Field Service ROI Case Study: Pella
Freshworks
Rebecca Wettemannnew, Freshworks, technology, software, artificial intelligence, AI, machine learning, ML, purpose built, customer relationship management, CRM, IT data, New Intelligent Alert management, AIOPs, small business, mid market companies, customer-experience themed message, connected, collaborative, adaptive, product led company, purpose-built features, industry news, Valoir research, Valoir View, Valoir
Salesforce Industry Solutions
Rebecca WettemannSalesforce Industry Solutions, digital transformation, Salesforce, analytics, Valoir's State of Digital Transformation Report, time to value, customer relationship management, CRM, Industry Cloud, Valoir View, Valoir, industry news
Genesys Workforce Engagement Management
Rebecca WettemannGensys Workforce Engagement Management, WEM, Genesys, Cloud platform, AI, artificial intelligence, Predictive Routing, WFH, work from home, cloud, customer experience, CX, employeee experience, EX, contact center, CRM, customer relationship management, human centric, Valoir, Valoir View, industry news
Salesforce Loyalty Management
Rebecca WettemannSalesforce Loyalty Management, Salesforce, Salesforce Digital 360, Service Cloud, Loyalty Management, experience Cloud, Tableau CRM, customer relationship management, Tableau, Einstein Analytics, Commerce Cloud, Marketing Cloud, customer data platform, CDP, personalization, loyalty program, Valoir, Valoir View, industry news
Empowering Employees with Philanthropy
Rebecca WettemannEmpowering Employees With Philanthropy, Valoir report, Valoir, corporate social responsibility, CSR, human resources, HR, Salesforce, Philanthropy Cloud, employee engagement, diversity equity inclusion, DEI, pandemic, Covid-19, employee resource groups, ERG, virtual volunteering, Salesforce Trailhead, CRM, customer relationship management, industry news
SugarCRM acquires Node
Rebecca WettemannSugarCRM acquires Node, SugarCRM, Node, CX, customer experience, AI, artificial intelligence, ML, machine learning, CRM, customer relationship management, Python, Google, AltaVista, Taleo, Valoir, Valoir View, industry news
Rethinking IT strategy for 2020
Rebecca WettemannIT strategy, IT, information technology, cloud, data-driven, relationships, HCM, human capital management, SCM, supply chain management, CRM, customer relationship management, RPA, robotic process automation, artificial intelligence, AI, Valoir, Valoir Insight Brief, industry news
ScreenMeet Live unifies voice, video, co-browse, and screen sharing
Rebecca WettemannScreenMeet Live, ScreenMeet, Salesforce, Microsoft Dynamics, ServiceNow, CRM, customer relationship management, integration, virtual interactions, IT, information technology, Valoir, Valoir View, industry news
Salesforce acquires Vlocity
Rebecca WettemannSalesforce acquires Vlocity, Salesforce, Vlocity, CRM, customer relationship management, integration, IT, information technology, ServiceNow, cloud, Valoir, Valoir View, industry news
