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Verint Open CCaaS

Verint Open contact center as a service (CCaaS) is a platform designed with data and artificial intelligence (AI) at the core with the goal of increasing automation in customer experience (CX). Read the Valoir View.

Rebecca WettemannDecember 5, 2023CCaaS, Verint, Geness, Genesys, AI, bots, Nice, Da Vinci, CX, Customer experience
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Valoir 2024 Predictions

Rebecca WettemannDecember 5, 2023Predictions, 2024, CX, EX, contact center, customer experience, employee experience, talent management, ROI, Value, Salesforce, Genesys, Verint, ServiceNow, Microsoft, CRM, applications, cloud, saas
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ServiceNow Now Assist for CSM

Rebecca WettemannNovember 19, 2023CSM, CRM, ServiceNow, Salesforce, Customer Service, Customer experience, AI, Copilot, Assist, Platform
 
 
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